Top Reasons Why Your Business Needs to Archive Text Messages


Smartphones and mobile texting have become a fixture in the modern work landscape. According to Osterman Research, about one-third of the typical IT personnel day is spent working on a mobile device, which mostly includes activities like sending or receiving text messages. This is supported by the fact that mobile devices have become an accepted tool in the workplace; 28% of employees use a company-issued smartphone and 36% use a personal smartphone for work-related tasks according to studies.

With the benefits it provides, it is easy to see why many organizations have adopted mobile technology into their workforce productivity strategy. However, these benefits don’t eliminate the risks inherent in mobile devices.

Thus, companies wishing to leverage mobile technology at their workplace should have an archiving platform in place to help them monitor and keep all work-related messages that are being sent to their employees; device. When implemented, such platform will enable companies to keep sensitive corporate correspondences and extract them easily and effectively in case they get into a legal issue.

To better understand the topic, here are the major takeaways from the infographic below provided by TeleMessage, which discuss the top reasons text message archiving should be part of your core business strategy.

  1. Regulatory Compliance – Several industries have rules and regulations which require organizations to hold and produce documents containing sensitive information.
  2. Supporting Court Case and eDiscovery – The requirements of Federal Rules of Civil Procedure state that an organization has the obligation to search and produce electronic content, including text messages.
  3. End-user Self-service – Text message archiving helps improve productivity and lower IT expenses.
  4. Retention of Corporate Memory – A mobile text archiving platforms helps retain the relevant information needed to build the organization’s history.

Check out the infographic below to learn more.


About Author

Leave A Reply