Managing a remote team has become the norm for 2020, but many managers and employers alike are still floundering when it comes to managing a remote team successfully. Add on the additional necessity of translating the workplace culture to the digital world, and you have an entire new enterprise to work out to provide your employees with a rewarding, meaningful employment.
Happy employees are content employees. They will work harder, be more passionate, and generally help your business thrive. With this guide, you can improve your remote team management for 2020 and beyond:
Types of Remote Teams
There are two main types of remote teams, and how you manage them in 2020 is going to differ depending on which type of team you are in charge of:
Work from Home
A work from home team is either a team of freelancers, or a team of employees that used to work in your office but have since relocated home in 2020. They both require the same efforts to manage.
Done right you can enjoy greater productivity levels and more creative collaboration. After all, it’s a lot easy to share ideas and work collaboratively from a digital angle. There is less opportunity for big personalities to outshine quieter ones, and instead people can work based on the merit of their ideas and work.
To manage these types of teams you will need cloud-based applications for the type of work they will be doing, as well as a means to monitor their progress from afar. A project management system can allow you to create jobs and tasks to complete within those jobs. You can then monitor the progress from there.
If you have techs, specialists, or just customer service reps traveling through your city to provide at-home service, then you are going to need a different set of tools and strategies to manage them properly.
It can be hard to manage moving pieces. Unlike with work from home teams, your team will be traveling, moving from place to place, and all have their own individual jobs and customers. The best way to improve your ability to manage them is to opt for a comprehensive solution, one that includes GPS tracking, the ability to assign work remotely without conflicting their schedules, and of course automated dispatch notifications to customers. All of this can thankfully be done with service dispatch software, though you may have additional solutions depending on your business type, to keep track of orders and jobs.
Managing a remote team in 2020 is a learning curve. It is imperative that you find the right tools to make your job easier and more effective, but don’t stop there. Your employees will have suggestions on how they think you or their remote working situation can improve. Have an open forum or means for your employees to make suggestions, and take them to heart. Not every suggestion will work, but working together to create a new digital working environment is the best way forward.